These Terms and Conditions govern the use of the Thyaga Mall website and services. By accessing or using the website, customers agree to comply with and be bound by the following terms.

1. General

Thyaga Mall operates as an online retail and voucher redemption platform that enables customers to redeem Thyaga vouchers for products listed on the store. By using the website, customers agree to these Terms and Conditions.

2. Eligibility

Customers must be at least 18 years of age or use the website under the supervision of a parent or legal
guardian.

3. Voucher Redemption
  • Thyaga vouchers may only be redeemed for eligible products listed on the Thyaga Mall website. 
  • Voucher balances cannot be exchanged for cash unless required by law. 
  • Expired or invalid vouchers may not be accepted. 
  • Thyaga Mall reserves the right to reject fraudulent or unauthorized voucher transactions.
4. Products and Availability
  • Products listed on the website are subject to availability. 
  • Product images are for illustrative purposes only. 
  • Thyaga Mall reserves the right to modify, remove, or replace products without prior notice. 
  • Prices and product availability may change at any time.
5. Orders and Fulfillment
  • Orders placed through the website will be fulfilled by merchant partners or logistics providers. 
  • Delivery timelines are estimates and may vary depending on product availability and delivery location. 
  • Thyaga Mall is not responsible for delays caused by third-party delivery providers or unforeseen circumstances.
6. Returns and Refunds
  • Customers must report damaged or incorrect products within 48 hours of delivery. 
  • Refunds or replacements shall be reviewed on a case-by-case basis. 
  • Voucher-based purchases may be refunded in the form of store credit or voucher credit where applicable.
7. User Conduct

Users agree not to: 

  • Use the website for unlawful purposes. 
  • Attempt to disrupt or interfere with the website or platform. 
  • Submit false or misleading information.
8. Intellectual Property

All content on the Thyaga Mall website including logos, branding, images, text, and software are the property of Thyaga Mall or its licensors and may not be copied or used without permission.

9. Limitation of Liability

Thyaga Store shall not be liable for: 

  • Indirect or consequential losses. 
  • Delays caused by third-party merchants or logistics providers. 
  • Technical interruptions or website downtime.
10. Privacy

Customer information collected through the website shall be handled in accordance with the Thyaga Mall Privacy Policy.

11. Changes to Terms

Thyaga Mall reserves the right to modify these Terms and Conditions at any time. Continued use of the website after changes are published constitutes acceptance of the updated terms.

12. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

13. Contact Information

For questions relating to these Terms and Conditions, customers may contact: Thyaga Mall Email: [email protected]